We don’t have many rules at the Cookie Jar, however a few rules never hurt anyone. So with this in mind you’ll find a few of our do’s and dont’s on this page.

Arrival & Parking:
Bedrooms will be available for use from 15:00 onwards.

Departure:
Rooms should be vacated by 10.00am on the day of your departure.

Booking Terms:
Online or over the telephone bookings must be secured either by using an acceptable valid credit/debit card. If you don’t turn up for your booking, the full amount of the entire stay will be charged in full.

Cancellations:
Bookings can be cancelled up to 48 hrs before 15:00 on the day of check in free of charge. Bookings cancelled less than 2 days of check-in will incur a charge of 50% of the booking total.

Refunds: Refunds will only be issued back to the same card as 1st used during the original booking. We reserve the rights to withhold 100% of the booking funds if the original card  is not available.

Settlement of Account:
Settlement of your account is by cash or card on departure.

No Smoking:
For the comfort and safety of all guests, we are exclusively non-smoking establishment. If you are caught smoking in the Cookie Jar you will be charged £100 to cover the cost of any cleaning needed. If the fire alarm is triggered from a guest smoking in the Cookie Jar then they will be charged £100 to cover the cost of a the fire brigade call out.

Damage to The Cookie Jar:
We reserve the right to charge guests the cost of rectifying damage which has been caused by the deliberate, negligent or reckless acts of guests to the hotel’s property or structure. If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the costs for payment to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum.

Liability:
The liability for guests for their account is not waived and guests agree to be held personally liable for any charges incurred during their stay. In the event of a booking for more than one room (a group booking) the lead or registered guest (the lead guest) providing credit/debit card details is personally liable for any person, group, company or association that fails to pay all or part of such charges.

CCTV is in operation at The Cookie Jar Alnwick.

Bedrooms will be ready for use from 15:00 onwards.

If you plan to arrive after 19:00 please call reception and we will make arrangements for your arrival.

Departure:
Rooms should be vacated by 10.00am on the day of your departure.

There is no on site parking at the Cookie Jar, however there are a host of secured car parks within Alnwick. If you call reception, we will be happy to guide you to an appropriate one.

Cancellations:
Bookings can be cancelled up to 48 hrs before 15:00 on the day of check in free of charge. Bookings cancelled less than 2 days of check-in will incur a charge of 50% of the booking total.

Refunds will only be issued back to the same card as 1st used during the original booking. We reserve the rights to withhold 100% of the booking funds if the original card  is not available.

The Cookie Jar if fully accessible hotel in the heart of Alnwick. We have a lift which gives full access to all floors and easy access to ‘Goswick’, our fully accessible room.

If you have any questions or queries regarding your stay and accessibility then please don not hesitate to call reception, and we will aid your booking in any way we can.